Friday, June 13, 2008

Failure by Choice

I'm absolutely convinced that nobody ever goes to work in the morning planning to do the worst job possible. Usually if there's quality issues, there's a greater reason at hand, be it a result of weak systems, poorly conceived processes and/or a dysfunctional corporate culture.

While placing blame on an individual may be the easiest way to address an issue, it is also the least effective, as it does not correct the underlying issues that are to blame. Think nature vs. nurture; there are extreme cases of poor performance that can be attributed on an individual basis, but these are exceptional instances. The majority of the quality issues we face are directly related to how we've chosen to do business.

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